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New Contributor
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Cox web mail not working intermittently.
For over a week now Cox web mail will not open intermittently. Currently it is down yet again. I get this message on edge
Hmmm...can’t reach this page
Try this
Make sure you’ve got the right web address: https://webmail.west.cox.net
Search for "https://webmail.west.cox.net" on Bing
Refresh the page
and I get this message on Chrome This site can’t be reached
The connection was reset.
Try:
Hmmm...can’t reach this page
Try this
Make sure you’ve got the right web address: https://webmail.west.cox.net
Search for "https://webmail.west.cox.net" on Bing
Refresh the page
and I get this message on Chrome This site can’t be reached
The connection was reset.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET
This is very annoying. In a few hours it may work again briefly but it keeps going down. Anyone have any ideas what is going on here?
socal_transplan
Contributor III
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Whatever it is it's been going on longer than a week. It's been at least a month for us. I was so excited yesterday that the site stayed up all day & I didn't see "aw snap" once on chrome. Today it's blinky. blinky & constantly crashes . we 've spent hours with lovely tech support people who leave us with working email only to go to bed & in the morning...we are not authorized to read our own email. Calling tomorrow for yet another credit on bill.
welcome to ***.
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Becky
+2 more
Moderator
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Myemail.cox.net works in Chrome and Microsoft Edge.
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Gotham
New Contributor
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Becky,
The myemail.cox.net url absolutely works, but the weird thing is that when I click on the webmail link on myconnection.cox.com it points to webmail.cox.net - which is the page that can't be reached by Chrome for sure. It's not my shortcut, it's me clicking on Cox's link that's taking me to the wrong place. I hope this can be fixed.
Thanks
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Becky
+2 more
Moderator
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We have identified an issue affecting customers using webmail.west.cox.net or idm.west.cox.net to access their Cox Webmail. As a workaround, clear your browser cache and browsing history, and then set up a new bookmark for webmail.cox.net. This will prevent the problem from reoccurring in the future.
This issue may also be affecting the shortcuts on myconnection.cox.com. The Cox.com team is working on a permanent solution.
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Unable_to_acce1
New Contributor
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Finally a solution! Thank you!!!
Why is Cox not letting us know about this?
I've wasted 2+ hours today searching online for some sort of resolution since there has not been any communication on my ticket that I submitted a week ago. So frustrating!
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CarolLM
Former Moderator
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Hi, we're glad Becky's suggestion worked for you - let us know should you have any further concerns! Thanks,
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