Cox Spam Filter is Broken - Can We Get Rid of It?

Is there a way to completley turn Cox's spam filtering OFF?  It's more trouble than it is worth, making important emails as spam.

Already tried calling the help desk.  They could not help us.

Please no suggestions like the "mark as not spam" thing.  It's broken.  I don't want to fix it.  I just want out of Cox's spam filter.  I'll deal with the spam myself.