Cox Plant issues?

Just to clarify...ive been having these issues for years. Its only now that covid is around and everyone being online contesting networks that has made my intenet just complete garbage.

But on this particular topic, they've been saying this same thing for a few weeks now.

The last time they came and tested my ljnes at the street, they detected jitter and alot of noise in the lines, thus provoking the senior tech on my case to call it in for a fix. This would take weeks and weeks to resolve?

Just to clarify...ive been having these issues for years. Its only now that covid is around and everyone being online contesting networks that has made my intenet just complete garbage.

But on this particular topic, they've been saying this same thing for a few weeks now.

The last time they came and tested my ljnes at the street, they detected jitter and alot of noise in the lines, thus provoking the senior tech on my case to call it in for a fix. This would take weeks and weeks to resolve?

Follow up and ask for a status on the case. But yes, it could take weeks depending on the source of the noise. Not a fun situation to be in, but keep on them until they track it down.

It's not fun at all. Most of the techs have no clue about some of these issues  but will do.

Thanks for the knowledge. 

What would I ask specifically for status on this?

I would just say that your tech opened a maintenance ticket and you want to check on the status and get an estimate of when it will be fixed. Just make sure they don't forget about it.

That's the irritating thing about it all.

I've asked for the status of this work being done, and the support agent said that the only thing that the only ticket they see on ky account was the last time a technician visited my home and they see no other tickets. And then other times they say they see the work being done on the plant. Its like most of them don't know what they are doing