SooryaRavi's profile

New Contributor II

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6 Messages

Closed

Cox panoramic Gigablast BLOCKING apps. Cannot use Fate/Grand Order, have issues with YouTube, extra emails as well as other gacha games. This is a DEALBREAKER.

Hello. I switched from AT&T to Cox and am deeply regretting it. I even pay more for Cox. I've tried disabling the advanced panoramic security, setting up a DMZ for my affected devices as well as splitting the connection into 2.4 and 5.0 GHz. I called the tech support and they were utterly useless and ACTUALLY ASKED MR TO PAY $10 TO TRY TALKING TO THE "PREMIUM" LINE. AS If I'm going to pay MORE to access what I should already be able to. I've found that if I use a VPN on my phone... No issues at all! I can use gacha game apps just fine, YouTube and email are fine, which clearly means something is wrong on Cox's end. I even told this to the tech support. I WILL be switching back to AT&T if this isn't addressed. 

New Contributor II

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6 Messages

I can't even download stuff from Google Drive through my phone with Cox. I could do all of these things with AT&T. 

Moderator

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1.8K Messages

Hi SooryaRavi, can you provide any additional details? What error message are you getting?

Thank you,

Mike J.
Cox Support Forums Moderator

New Contributor II

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6 Messages

I'm not getting an error message. It just won't connect. The gacha games say connecting error. Download files from drive says unknown error occurred. Yet using a VPN bypasses all this. 

New Contributor II

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6 Messages

Also the app AI DUNGEON isn't working without a VPN either. I don't know what filter you guys have on my connection but this isn't usable for me. 

Former Moderator

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7.1K Messages

I'd suggest trying to do a factory reset on the Panoramic Wifi gateway then tests again to see if it'll connect.

-Chris

New Contributor II

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6 Messages

I tried this. I've tried many other solutions on my own. I still have no resolution other than using a VPN. I will be cancelling my subscription if nobody gets back to me, it seems calling your support doesn't help so I'm turning to this forum again.

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