New Contributor II
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6 Messages
Cox Panaromic Gateway with Wi-Fi 6E vs iPhone 15 Pro Max
It is CGM4981 (PW8) model which I had it exchanged to the old one (PW7) recently. And , my iPhone was updated with IOS 18.0.1. And, the issue is - WIFI is lost when upstair (and iPhone was supposed to switch to AT&T data 5G as I expect)
(1) I select to "Forget This Network" in order to re-elect the network/password sign in >>>>WIFI OK!
At this moment, I notice that "Private Wi-Fi Address" is shown under Wi-Fi network.
WIFI is OK at downstair with both "Private Wi-Fi Address" and "Wi-Fi 6E" are shown. But, WIFI is lost within a few seconds when upstair. To get the WIFI back, I perform step as (1) above.
Any clues, please.
References: My network setting is CGM4981 and Cox Wi-Fi pod at downstair; another Cox Wi-Fi pod upstair (this one will cover the Wi-Fi range)
DannyS
Moderator
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586 Messages
11 months ago
Hello nhoang1, if losing your home networks connection once you go upstairs. Being that the modem was replaced recently. You may need to reinstall your pods. We would recommend when setting them back up to bring them to the room where the modem is located. Then reinstall them using the app. This may help with the coverage concerns upstairs once the pods are returned to their prior locations.
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nhoang1
New Contributor II
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6 Messages
11 months ago
Thanks, Danny.
It was done as many times as I recalled - no lucks at all. I did some more researches - either the Cox Panaromic Gateway (PW8 has 3 Wi-Fi bands - 2.4; 5 and 6Ghz) or iPhone 15 Pro Max (only) causing this unreliable connection. I even check Wi-Fi connection of iPhone 15 Pro Max from the Cox modem/router as 6Ghz.
Anyway, Wi-Fi connection is fine whether downstair or upstair (sometimes it just a matter to power cycle the iPhone or "Forget This Networkk" in order to re-elect it)
I still playing around with this issue; trying isolate other devices as Cox Wi-Fi; turn off "Wi-Fi 6E " from iPhone, etc. I have had chat with Apple Live Chat who recommened me to senior adviser who have not called me yet ???
...more inputs :-)
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nhoang1
New Contributor II
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6 Messages
10 months ago
Came to Apple store to have a quick test (internet speed, hardwares, etc...) and it passed. Went home to move two Cox wifi pods to other location which is not farther than. The WIFI's result is 50/50 working status.
Wish my Cox Panaromic gateway was installed upstair in the center of the house at first. It was installed with fiber optics. Anyway, the modem/router is still at downstair. Two Wifi Pods at upstairs are far apart from one bed room to the upstair walkway. Today as of Oct 20 th ,2024 after 12:00 pm, the WIFI consistenly connected. All 2.4, 5 and 6Ghz are shown on iPhone (COX APP). Not sure how long it is going to be last :-)
If asking the technician to reinstall the Cox Panaromic gateway, is it free services? Or, how much cost to be?
Thanks, Chris.
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