Cox Outage in my community

Cox internet is out again in my neighborhood since yesterday but since they don’t see an outage they will only send a tech tomorrow. Ridiculous, it happened last month too for 5 days. It’s moronic that I can’t report the outage. I can predict what will happen, tomorrow the tech guy comes and says yeah the cable is out in this area, I need to report an outage so a tech will come out here and fix it. He will be here in 90 minutes, but shows up a day later to work on it. This is what happened last month. Why can’t I report an outage and they send someone immediately. I will get a response to this to send an email to cox, they will say the same nonsense that the person on the phone will say and say nothing we can do, it’s going to require a tech. While I’m out of internet this weekend. Thanks Cox. My neighbors that have Cox are in the same issue but this is not an outage.