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1 Message
COX INTERNET HAS BEEN OUT SINCE YESTERDAY
My wifi has been out since yesterday afternoon in CHANDLER,AZ and when I check the COX APP it says there’s an outage that you’re fixing but it’s been well over 24hours. This is not the service I thought I would be getting when I signed up with cox. i’m disappointed and dissatisfied with this service and hopefully it will be fixed SOON.
HeatherS
Moderator
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126 Messages
7 months ago
Hello, lukesteph00. I'm sorry to hear that you are being impacted by an outage for the second day. I understand how upsetting this must be for you since we have all come to rely heavily on our in-home connections. Please know that when a service-impacting issue occurs, we truly work to restore services as quickly as possible. You deserve your voice to be heard and I'm glad we could provide this avenue for you. Moving forward, if we can assist you with account-specific support, the public forum isn't suited to protect the personal information I will need to do so. Please email us at Cox.Help@cox.com and include your full name and address. This will allow us to investigate what's happening in your specific location. Thank you.
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