JeffinLouisiana's profile

JeffinLouisiana

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Cox Billing page

Its later than normal telling me my next payment is due.  Usually by the 22nd, it should should my August payment.  It's still stuck on July 06  0 balance.  Is there an issue with the website?  I had to manuall input what I think is due and it accepted it as a payment.

Total Amount Due:

$0.00

Payment Due By:

Jul 06, 2020

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Reikurai

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There seems to be an issue, things are being update really slowly.  I was transferred on the 3rd and my bill just post with a late fee automatically on there.  I was told over the phone to wait for the new bill and found that I was lied to.  My bill was posted 20 days late.

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JonathanJ

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@Reikurai

Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.

Jonathan J
Cox Moderator

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JeffinLouisiana

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I think the IT department needs to investigate.

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JeffinLouisiana

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Looks like it's working again.  August is listed. 

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JonathanJ

Former Moderator

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1.9K Messages

@JeffinLouisiana

Glad it's been resolved if you run into this issue again please send an email to social media include your full name and address send it to cox.help@cox.com.


Jonathan J
Cox Moderator

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