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PhilGuzelf's profile

PhilGuzelf

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Cox and Yahoo!

I am still paying Cox for E-mail and getting ads when I go to me E-mail accounts. As far as I am concerned this transition has been a major failure by Cox. There is no control over if I get Ads or not but I do not appreciate Cox charging me for this failure. What is next will Cox be wanting me to pay for getting Over the Air TV when they fail with their cable TV? Disappointed with COX!

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Darkatt

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Sorry, you have never paid for email service. It was a free service with your internet. There has never been a charge, nor an extra charge for their email service. 

At least they transferred it to Yahoo, when Verizon got out of the email service, they told everyone to simply find a new provider, you totally lost your email address, no matter how long you had it. 

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Darkatt

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I don't understand how you think you were scammed. NOWHERE in any bill, or online description, did it ever, in any way, shape, or form, provide pricing for email. In fact nowhere does it even provide an option for getting internet without E-mail for a lower cost. 

In fact years ago, Cox STOPPED providing email addresses to new customers, and they paid the same for their internet service as you did, WITH E-mail. Does that mean Cox should have charged you more for your internet service WITH E-mail, than they charged their new customers for internet service WITHOUT E-Mail? If so, should they bill you retroactively from the date they stopped providing E-Mail addresses to new customers?

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PhilGuzelf

New Contributor III

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I hate to tell you but that is an absurd and ridicules answer. I pay for something and get all that is included with it. Then they change what I was getting, and I am still paying the same and they don't even provide it but palm me off to another vender.

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CurtB

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PhilGuzelf wrote:

I pay for something and get all that is included with it. Then they change what I was getting, and I am still paying the same

Maybe Cox should fix your issue by including a retroactive item charge on your next bill to cover the years of email service you received that the rest of us got for no additional charge.* 

*sarcastic font 

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