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New Contributor
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Continuous outages?
Hello, is anyone else experiencing outages several times a day?? Just today our Internet had gone out 7 times. And it's been happening for the last few days. I check the app and it says no outages, but it keeps happening. I've contacted customer service, they advise to reset the modem, but it doesn't help. Any advice?
Accepted Solution
NicholeC
Moderator
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Hi SusannaM06,
I regret to hear you've been having daily interruptions. I'd like to review the modem log and investigate further. Please email my team at cox.help@cox.com for assistance. Please include your name, address, and a link or reference to this thread.
Thank you.
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yayaya
New Contributor
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I don't know where else to post this!!! Why am I unable to post a new related discussion topic?? I have tried like 20 times now! Getting ever more frustrated!! Keep getting the following errror messages... "Not able to add message.. Please try again." or "Something went wrong! Please try again." I have tried connecting through both wifi channels! And not having other issues - as evidenced by my ability to post this message!
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azolivas
New Contributor III
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It's happening almost daily now. Very frustrating. Could be time to switch providers. They expect us to pay full price for half services .
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