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New Contributor
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Constant Interruptions
Been loyal to this service provider for 15+ years but I am ready to switch to another.
Multiple internet interruptions at various times that could last hours.
-almost failed midterms due to the internet disconnecting.
-had to take the rest of my midterms at a friends house, their provider is AT&T.
-constant haggling to keep your bill a steady, affordable rate
-know it all customer service reps, who just want to make your bill higher without fixing any actual issues
-outages that last days to hours
-Homelife is useless, no internet connection so what’s the point of it?
-no coupons, upgrades for loyalty members and no compensation for the loss of usage when they provide horrible service.
I also have unlimited data, upgraded to 1000 mps, and the new Pw router/modem and if this fixes nothing with the stability of the network; I will switch to AT&T.
ChrisJ2
Moderator
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Hi, there. We're sorry to see you go and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.
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CurtB
+4 more
Honored Contributor
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Maybe the new router/modem will help, but switching to unlimited data and a faster Internet plan won't fix an Internet connection issue. You'll just pay more for it.
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Twstahl
New Contributor II
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Same, cox is terrible. Have had multiple people out and still have issues. Thinking of leaving them as well. 400 a month and their answer is always spend more money.
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