Constant intermittent packet loss, latency, and disconnection from the internet.

First off, the post (https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25345/packet-loss-and-latency) with resolutions for latency and packet loss does nothing for my connection.

Secondly, this is my second forum post on my packet loss. If you want more detail about my previous issue it can be read here. A technician eventual boosted my upstream power levels a little bit and it seemed to remedy the issue temporarily. https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25118/ct---extreme-packet-loss

I have been contacting Cox help about my current issue with packet loss, latency, and disconnection from the internet. They have sent two technicians out this time.

The first technician said there is nothing wrong with my line and switched out my modem to DOCSIS 3.1. Which didn't change anything. The second technician that came by said that he knows that there is packet loss on my line but he can not escalate it to a linesman or maintenance for whatever reason.

I personally think if it's not my line or modem that it must be something in the service cabinet/node that is malfunctioning Although, I do think my upstream levels are low but Cox says they are fine🤷‍♂️. 

This is getting increasingly frustrating and infuriating since it is getting worse every day but Cox won't do anything about or even acknowledge these issues.  Below is a picture from the ping plotter that I have been running for 12 hours and my modem levels.

Imgur link -https://imgur.com/8YdBQZA

12-Hour

https://imgur.com/8YdBQZA

Downstream

Index	Lock Status	Frequency	SNR	Power Level	Modulation
10	Locked	837 MHz	37.7 dB	0.3 dBmV	256 QAM
1	Locked	783 MHz	39.9 dB	3.6 dBmV	256 QAM
2	Locked	789 MHz	39.7 dB	3.4 dBmV	256 QAM
3	Locked	795 MHz	39.7 dB	3.3 dBmV	256 QAM
4	Locked	801 MHz	39.6 dB	3.1 dBmV	256 QAM
9	Locked	831 MHz	37.9 dB	0.7 dBmV	256 QAM
11	Locked	843 MHz	37.3 dB	0.1 dBmV	256 QAM
12	Locked	849 MHz	36.8 dB	0.7 dBmV	256 QAM
17	Locked	879 MHz	35.2 dB	-2.4 dBmV	256 QAM
18	Locked	885 MHz	34.5 dB	-3.1 dBmV	256 QAM
19	Locked	891 MHz	34.0 dB	-3.6 dBmV	256 QAM
20	Locked	897 MHz	33.7 dB	-3.7 dBmV	256 QAM
21	Locked	903 MHz	33.4 dB	-3.9 dBmV	256 QAM
22	Locked	909 MHz	33.1 dB	-4.2 dBmV	256 QAM
25	Locked	927 MHz	33.5 dB	-3.4 dBmV	256 QAM
26	Locked	933 MHz	33.8 dB	-3.1 dBmV	256 QAM
27	Locked	939 MHz	34.1 dB	-2.8 dBmV	256 QAM
28	Locked	945 MHz	34.0 dB	-2.7 dBmV	256 QAM
29	Locked	951 MHz	33.8 dB	-2.9 dBmV	256 QAM
30	Locked	957 MHz	33.7 dB	-3.1 dBmV	256 QAM
33	Locked	357 MHz	41.2 dB	7.5 dBmV	256 QAM
34	Locked	363 MHz	41.6 dB	7.5 dBmV	256 QAM
35	Locked	369 MHz	41.6 dB	7.4 dBmV	256 QAM
36	Locked	375 MHz	41.6 dB	7.3 dBmV	256 QAM
37	Locked	381 MHz	41.7 dB	7.5 dBmV	256 QAM
38	Locked	387 MHz	41.7 dB	7.5 dBmV	256 QAM
41	Locked	405 MHz	41.7 dB	7.2 dBmV	256 QAM
42	Locked	411 MHz	41.6 dB	7.1 dBmV	256 QAM
43	Locked	417 MHz	41.5 dB	7.0 dBmV	256 QAM
44	Locked	423 MHz	41.5 dB	7.1 dBmV	256 QAM
45	Locked	429 MHz	41.7 dB	7.3 dBmV	256 QAM
46	Locked	435 MHz	41.6 dB	7.5 dBmV	256 QAM
159	Locked	300 MHz	43.6 dB	11.3 dBmV	OFDM
	Locked	2.04E+08	NA	NA	OFDM

Upstream

Upstream	Channel Bonding Value
Index	1	2	3	4
Lock Status	Locked	Locked	Locked	Locked
Frequency	19 MHz	26 MHz	32 MHz	38 MHz
Symbol Rate	5120	5120	5120	5120
Power Level	30.8 dBmV	31.0 dBmV	32.5 dBmV	33.0 dBmV
Modulation	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA