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lilyaunal

Visitor

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1 Message

Connection issues

i pay almost $150 a month for internet and it never works. My phone runs faster, calls run smoother using regular phone data and WiFi off. I’m genuinely getting frustrated. Why pay for WiFi if it never works. Cox sucks.

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GregP1

+2 more

Moderator

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397 Messages

Hi,

 

I'm sorry to hear you are having trouble with our internet service. We want to help get this fixed. Please email us at cox.help@cox.com, so we can help get it fixed. Please be sure to include your name, full street address, and a link to your forum post.

 

-Greg

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mithereal

New Contributor

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10 Messages

imho they oversell their services to everyone, and they send you to asia to talk to a csr, i cannot understand them and am going with quantum fibre, its worse than dialup where i live. the only way to stop this is to contact your representitive and make sure they only sell to americans, if there not us citizens they shouldnt be able to offer services to them.  if there not us citizens they shouldnt be able to hire them either. i live on the border and it gets esp bad during the holidays i avg 15kbps for weeks on end due to all the mexican visitors.

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GregP1

+2 more

Moderator

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397 Messages

Hi ,
 
We're constantly monitoring our network, and when we see increased usage in an area, we work to add more bandwidth to help deliver reliable service at or close to your subscribed speeds.
 
If you're experiencing slow speeds, we’d love to help get it sorted out for you! Please email us at cox.help@cox.com so we can investigate. When you reach out, please include your name, full street address, and a link to your forum post. That helps us look into your specific situation faster.
 
Also, we’d appreciate it if you could avoid posting the same message multiple times — it helps keep the community forum clean and prevents it from being flagged as spam.


-Greg

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fernando1110060

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Visitor

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189 Messages

@GregP1​ hey Greg , just a fyi he’s not gonna do that he’s just done with terrible services and providers that don’t help so it’s better to just say “we’re sorry please contact us so we could refund you your money and cancel your subscription with us I hope you enjoy quantum fiber “ you don’t have to be robotic in order to get to your point yknow 

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A
Allan

Moderator

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2.4K Messages

Hello,

 

I am truly sorry to hear that you had to endure such an experience with us. Please feel free to email us with any account and/or service related concerns to cox.help@cox.com. We are eager to assist you. -Allan

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fernando1110060

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Visitor

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189 Messages

@Allan​ are yall like following a script or something clearly he’s mad that yall have oversea connections, at this point yall should show up to his house and make a makeshift call center in his living room that would make him happy , yall should hire me for this position I’ll gladly help on sales and make no robotic tones 

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