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Spikemonkey

New Contributor II

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5 Messages

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Connection drops just enough to kick wife out of work VPN multiple times every morning.

For the last 2 months or so between the hours of 7am and 12pm, our connection will drop just enough to kick my wife out of her work VPN. It will glitch out my YouTube as well but that is far less important. The rest of the day is generally fine and my speeds are good when it's not doing it. But my wife can't work if it kicks her out. I was told a technician can put a monitor on my line to try and catch the issue but I can't seem to get one to do it. I lay far too much to you guys for this to be happening.

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bearone2

Contributor III

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a bunch of other folks are working at the same time!!

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Spikemonkey

New Contributor II

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5 Messages

If it was congestion it would happen during all work hours. I am looking for a tech to help me out, not commentary.

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JonathanJ

Former Moderator

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@Spikemonkey

I've checked the modem signal levels and they aren't at optimal performance levels. Showing some time-outs (T3) which would cause an intermittent connection. Please unplug the power cord, unscrew all ends of the coax cable, and if there's a splitter bypass it. Reseat the coax ends hand tight power the modem up and see if you stay online. If still having an issue email your full name and address to cox.help@cox.com so we can schedule a technician out.


Jonathan J
Cox Moderator

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Spikemonkey

New Contributor II

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5 Messages

All the connections are tight, no splitters, I've replaced the modem twice. Your techs came out and ran me a new line form the drop a few months ago for an unrelated problem. I was told a node was giving dirty signal, then a node guy came out and said the node was fine. I was told they could come and put a monitor on the line to check for signal disruptions during the day. How can I just get that done? I'm tired of waiting around for techs to come out, not be here when the problem occurs, and then I'm back a square one.

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Allan

Moderator

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@Spikemonkey, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can look into this issue further for you. -Allan, Cox Support Forums Moderator.

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bearone2

Contributor III

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i guess it depends on what the work hours are!

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vbnatsfan

New Contributor II

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9 Messages

spikemonkey Where are you located. Mine does the same thing from 10pm - 8:30 am.    The tech said the terminal box was showing noise and put in a ticket for maintenance. I'm in Va Beach, VA

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Spikemonkey

New Contributor II

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5 Messages

Aragona Village.

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