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Connection dropping
There was an outage in my area yesterday.
Cox supposedly fixed it.
I had to reset my modem multiple times last night in order to get DHCP and actually have a connection but since the fix on outage,
connection drops then re-connects intermittently. I could tell because I would get kicked out of game session or VOIP meeting call.
I reached out to Cox tech support. Guy tells me to upgrade my modem since it's almost 3 years old.
So here I am.
I was also told to contact my modem manufacturer about it and tried to get me upgrade my internet plan. Yeah....
Looking at modem logs, there are constant T3 timeouts and there was an error 'Unicast DSID PSN startup error' after Cox tech support reset my modem today.
| Mon Jun 15 12:23:08 2020 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync; |
| Tue Jun 16 21:16:21 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out; |
| Tue Jun 16 23:55:24 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Wed Jun 17 00:04:42 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out; |
| Wed Jun 17 02:41:39 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out; |
| Wed Jun 17 02:43:46 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Wed Jun 17 12:14:48 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ; |
| Time Not Established | Warning (5) | ToD request sent - No Response received;CM-MAC=; |
| Wed Jun 17 12:15:59 2020 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=; |
Does this look like my modem is having issue?
My modem is Arris SURFboard SB6183
I genuinely don't know.
FairfaxCoxUser
New Contributor II
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How do you test modem speed? I have cox pano as my modem.
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