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Rj6365's profile

Rj6365

New Contributor

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1 Message

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Billing issue

My cox bill has been showing a $0.00 balance. It has not been charging me monthly. Even though I have set up automatic payments?

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C

ColleenD

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Moderator

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1.8K Messages

Hello, Rj6365.

Have you moved recently? My guess would be that your user ID hasn't transferred to your new account. We'll need to take a look though.

The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or by email at cox.help@cox.com.

-Colleen

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