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number1customer

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been in outage for 2 days...

been in an outage for 2 days in Hidden Manor at 75th ave and Union Hills. the only info i get is :

 Unplanned Outage

We see that a network issue has been identified in your area that may be causing intermittent service interruptions. Our teams are currently working to restore services as soon as possible.

 

Cox customer service has sunken to new depths.

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tlsmith2007

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I am at 79th & Union Hills. I did an online chat with them today and they said they were upgrading the network signal and it resulted in a service disruption. They note that my service went out yesterday at 1:27pm and they have no eta for it to be fixed. They did give me a credit of a whole $12.00 for the inconvenience... 

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tlsmith2007

New Contributor II

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79th & Union Hills, Cox has been down since 1:27pm on 02/12/25 and they have no eta. I called yesterday and was hung up on 3 different times. They will not supply a hotspot for those of us that work from home however, they suggested going to a public place that offers free wi-fi to get work done, LOL! Maybe we should all pack up our home offices and head to their building and start taking over workstations!

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HeatherS

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210 Messages

Hello, tlsmith2007. I'm sorry you are being impacted by this outage that has been going on for the past 2 days and that you are not able to access a Cox hotspot from your location. Please know that we are working to restore services as quickly as possible for all impacted customers. I apologize for the inconvenience you are experiencing during this time. When we do not have an ETR to provide, it's because our field teams have not been able to determine an accurate estimate due to the complexity of the work in progress. For account-specific support, please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. 

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