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Zurq

Contributor II

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270 Messages

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Bad Ping and Packet Loss on fortnite while using cox.

I would like help on fixing this issue, I normally get 30-45 ping and 0% packet loss all day but now for some reason I get 45-60 ping and 1-6% packet loss. Had a tech come by a couple days ago, he couldnt find anything wrong apparently, so if anyone knows what to do to fix it, besides dropping cox as my isp, cause they are the only isp available in my area that is semi decent.

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BlackWat3r

New Contributor III

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33 Messages

You won't find help here sadly. There are thousands reporting same exact issue with cox, intermediate packet loss. They will ping your modem and say everything is fine. RIP

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Zurq

Contributor II

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270 Messages

I figured, I also think they are throttling me, cause I use speedify and I was not getting any packet loss.

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BrianM

Moderator

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887 Messages

I am actually seeing a little bit of intermittent packet loss directly to your modem. I checked your area and a different customer has a ticket assigned to our maintenance team to have a speed issue investigated. I have a feeling that this may be related to the issue that you are seeing. I will attach our team to this ticket and check back once that ticket has been resolved.

Brian
Cox Support Forum Moderator

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Zurq

Contributor II

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270 Messages

I woke up this morning booted up fortnite and I am getting 0% packet loss. what happened.

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BlackWat3r

New Contributor III

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33 Messages

It's possible the node you are on is at 100% in peak hours. 

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Zurq

Contributor II

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270 Messages

this is the first time I have experienced this.

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Zurq

Contributor II

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270 Messages

and idk why it got fixed the day after I got a response. maybe just a coincidence

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DustinP

Moderator

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1.1K Messages

Hello Zurq,

I appreciate your inquiry about that. There was a plant ticket ESR000003002634 pinpointed a noise issue and once that was isolated and resolved the ticket was cleared. There doesn't appear to be any packet loss detected to your modem now.

Dustin
Cox Support Forums Moderator

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