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Automatic Payment Error

I had automatic payment set up and changed the credit card that my account was attached to (getting rid of that card). Now that I did this, when I try to set up automatic payments again I get the message “You are not allowed to enroll for easy pay as your subscription is in a state which does not allow this feature for postpaid customer” — if anyone has dealt with this issue, can you please help me? Thank you. 

Contributor III

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809 Messages

call in did you delete the old card?

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1.8K Messages

Hi Coxpittsburg, the support forums are for technical issues that other forums members can assist each other with. For billing questions/issues, please reach out to us either through our online help available via Live Chat on our website: www.cox.com (under Contact us), Twitter @coxhelp, Facebook, or by email: cox.help@cox.com

Thank you,

Mike J.
Cox Support Forum Moderator