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I had automatic payment set up and changed the credit card that my account was attached to (getting rid of that card). Now that I did this, when I try to set up automatic payments again I get the message “You are not allowed to enroll for easy pay as your subscription is in a state which does not allow this feature for postpaid customer” — if anyone has dealt with this issue, can you please help me? Thank you.
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Andrew_Wees
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Contributor III
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call in did you delete the old card?
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MichaelJ
Moderator
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Thank you,
Mike J.
Cox Support Forum Moderator
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