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New Contributor
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Are there planned service interruption that require re-activation of account router?
I received a call from a Cox rep stating my internet was going to have a service interruption and he was calling to show me how to reactivate my account. Unfortunately, he can’t because I don’t use a computer only an iPad Pro Max. Any comment, is this a real issue?
Bruce
+4 more
Honored Contributor III
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Unless you opened a ticket with Cox, nobody should have called you. If you had a scheduled outage, it would have affected a couple thousand customers. Why would you be so special?
Your equipment is already authorized and registered because you had initially activated it. Did you give the "rep" any personal information?
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bearone2
Contributor III
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no, i had an issue a week ago when i went to cox site, a message "an outage in my area"....didn't affect phone/internet/cable tv for me.
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