Apex Legends Packet Loss

Hi, I recently switched to Cox as an ISP in order to get faster internet. The internet is fast with majority of things but the problem is online gaming. I have been getting a consistent 2% + packet loss to apex, while with my old ISP I never had this problem. While annoying I have just been dealing with it up until this point but something happened and now its a lot worse and seems like every two-three seconds theres a big skip or jitter. The overall smoothness is just not there and its disappointing my 10 mb internet before had a lot less issues then my new "better" internet. I consistently get rubber banding and as someone wanting to get into streaming id like to try and get this fixed so any help would be really appreciated. 

I am on a direct connection to the panoramic router and all the cords are the same as before with my old ISP so there shouldnt be any issue on this end. 

I contacted apex support and was told that opening certain channels would get rid of the packet loss and that my ISP could do that for me.

The packet loss goes from 2% to 12% and ive never had 0% packet loss ever with Cox