Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
MikeyChris
+4 more
New Contributor II
•
59 Messages
Closed
After some issues, I have my new Cox-supplied gateway, a TECHNICOLOR Model: CGM4331COM. I tried to login using the SSID and password on the bottom of the gateway, but those credentials were not recognized. The Cox Tech that did the install was very good, I have to blame myself for not trying to do this while he was here. That said, is there a chance he change the Login credentials? Should I be using some other (perhaps universal) Login? The pic below is from the bottom of the gateway: *moderator edited to remove equipment and network details*
Thanx!
Discussions
•
Updated
15.2K
2
0
0
They don’t care
Discussions
1
0
Internet outage 24 hrs
Discussions
1
0
Outages
Discussions
2
Daily outages
Discussions
2
0
SSID & Password
Discussions
1
0
Internet outage 24 hrs
Discussions
1
0
Wifi 7
Discussions
1
0
Frequent Outages
Discussions
2
Outages
Discussions
2
LatitiaS
+2 more
Moderator
•
Hi MikeyChris,
I am very sorry to hear this! There is a possibility the technician could have changed the login credentials. By chance if you have the Panoramic Wifi App you can pull up the password via the app.
Feel free to send us an email to Cox.Help@cox.com and we would be happy to help you.
Cox Support Forum Moderator
13
0
MikeyChris
+4 more
New Contributor II
•
Please disregard this as I found the answer elsewhere on this forum. I am left wondering though: What is the SSID & its password used for?
5
0