New Contributor II
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58 Messages
Admin Login to new gateway
After some issues, I have my new Cox-supplied gateway, a TECHNICOLOR Model: CGM4331COM. I tried to login using the SSID and password on the bottom of the gateway, but those credentials were not recognized. The Cox Tech that did the install was very good, I have to blame myself for not trying to do this while he was here. That said, is there a chance he change the Login credentials? Should I be using some other (perhaps universal) Login? The pic below is from the bottom of the gateway: *moderator edited to remove equipment and network details*
Thanx!
LatitiaS
Moderator
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425 Messages
7 months ago
Hi MikeyChris,
I am very sorry to hear this! There is a possibility the technician could have changed the login credentials. By chance if you have the Panoramic Wifi App you can pull up the password via the app.
Feel free to send us an email to Cox.Help@cox.com and we would be happy to help you.
Cox Support Forum Moderator
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MikeyChris
New Contributor II
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58 Messages
7 months ago
Please disregard this as I found the answer elsewhere on this forum. I am left wondering though: What is the SSID & its password used for?
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