5 days no service, no updates.

Because they are a horrible organization who can't relate to anyone's problems. I bet the top guys don't even use their own service. 

Hello jackbat74,
I appreciate how important it is to know when the network will be restored. Thank you for your patience. Although we are normally accurate with our times, occasionally our teams run into unexpected issues which forces us to extend the restoral times. It's possible we may not have an estimation determined, but that can change as crews draw closer to a fix. Should you continue to face an impact once the alert clears, then we can certainly help investigate further. For support, you may email us at Cox.Help@cox.com with your first and last name, complete address, and include a URL to this forum comment of yours.
 

Hello DustinP the information provided is not helpful. Signed up for outage text messages and had one 5 days ago. The lack of information is from Cox is horrible. Still no repair trucks in the area and some of us work from home. Fix our internet.

We are now 5 days without internet.  I would be okay without internet if Cox gave us any information on the why it’s taking so long.  We were hit with straight line winds in our neighborhood.   Power was restored by Monday but no communication from Cox.  I called as well as  chatted with Cox’s chat via the app on my phone.   All I got was: crews have been dispatched and no ETA when internet be restored.  I asked if they were going to  pro rate our bills and said they have no information at this time.   I feel like they don’t care about us and don’t realize that no communication is going to strongly encourage many of us to drop them and go somewhere else for internet and cable services.  We should be hearing something to show that they care about us in NWA.   

Hello, I am terribly sorry to hear the outage affecting your home not having been resolved yet. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. 

Really!? So, there has been ZERO communication from Cox on the outage and estimated restore.... however, we get scolded by Cox for using this forum to express our concerns and frustrations. Unbelievable. 

I haven’t seen one and I’m in Centerton. This is now day 5. I can’t wait till they get AT&T fiber ran here. 

Meanwhile, everyone on our street who has AT & T has everything back on. Not being able to get better info, not seeing a single truck in our area, not being able to call and get someone NOT on the chat tells me we need to investigate a switch. 

I WISH I had ATnT fiber again. They don't come out to my location in Rogers, but when they do I'm going to jump ship and eat whatever BS loss cox wants just to never deal with their horrible service again. 

Shoot I don’t think I’ll wait. Need someone reliable and who actually cares about their customers. 

Exactly. AT&T neighbors had WiFi as soon as the electricity was back on. Looks like a great time to switch. 

Called AT&T this morning.  They’ll have my internet up and running on Monday.   They are a lot cheaper than cox and 2x faster.   As for cox, still no word.  

Did you just call their customer service number? I’m switching. This is ridiculous 

I just called AT&T and went from there.  

Hi Summersoft, 

I'm sorry you've been without service. In order for us review specific areas, we will need an address. We recommend anyone looking for updates or credits to please reach out to us via email at cox.help@cox.com or via our Facebook or Twitter support, so we can obtain the needed information from you. 

Thank you. 

Hi Tflo65,

I'm sorry you've been without service. In order for us review specific areas, we will need an address. We recommend anyone looking for updates or credits to please reach out to us via email at cox.help@cox.com or via our Facebook or Twitter support, so we can obtain the needed information from you. 

Thank you.