Skip to main content
mstewar7's profile

mstewar7

Visitor II

 • 

1 Message

Closed

My COX internet goes out several times a day and always around 9:00 pm.

COX only answer is that we have no outages but people are  experiencing these outages. I say to COX stop denying that you have outages. COX is spending all of its time trying to sell new products but never fixing the broken products that is has already sold and charging for.4

Discussions

 • 

Updated 

106

2

0

L

LisaH

Moderator

 • 

1.1K Messages

Hi. I apologize for the inconvenience that the outage is causing. I am so sorry that your service keeps going out several times a day and I will be happy to investigate. To do this, please send an email to cox.help@cox.com. Please include your name and  your complete address. Thanks, Lisa Cox Support Forums Moderator

0

0

B

bdiana06

Visitor

 • 

1 Message

You are absolutely correct. They will even upgrade your service to a more expensive plan without telling you  But they cannot fix Whatever is causing the Internet to drop so frequently. 

1

0

C
ColleenD

+2 more

Moderator

 • 

1.8K Messages

@bdiana06 This is not the way I want you to feel. Your account should never be changed without your consent. I apologize that your experience has made you feel as though you're having reliable service isn't our priority. That couldn't be farther from the truth. If you need help with your account or services  please reach us on Twitter/X at @CoxHelp, visit us on Facebook, or by email at cox.help@cox.com.

 

 

Like

Reply

0