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New Contributor
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Youtube Connectivity Issues.....unresolved answer by Cox
I see you folks closed this thread. There was still an outstanding question that had gone unanswered....here's what I was still hoping to have an answer to, as it is obvious something was done by someone to correct the issue. If we, the paying users knew what that was, we could save everyone a great deal of time in the future if the problem crops up again by simply referencing the solution:
Where we were left hanging.....
"Hi TvMaster,
I have requested information regarding if there was any changes made on our end. I will let you know if I find out any information.
Tiffany R.
Cox Support Forums Moderator"
So, can someone let us know what solved the problem?
Thanks
Health_Edge
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Valued Contributor III
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I would like a answer too. For all the work you guys did, you seemed to be very quiet about it. If you cant speak publically, maybe post a Anom post on DSLreports? Remember, Geek first, Cox employee second.
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ChrisB
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Community Manager
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I'll follow up on this and see if we have any updates to share.
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tvmaster
New Contributor
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great...looking forward to a solved mystery....
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ChrisB
+4 more
Community Manager
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Hello,
I did some checking around and unfortunately we don't have any data to share around the potential cause. Please let us know if you start experiencing issues with streaming again and we'll work to address it.
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Health_Edge
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Valued Contributor III
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Interesting how you worded this. Not that you don't have data, just that you don't have data to share. I guess thats better then outright ignoring the thread, but considering how many of us helped Cox track and isolate the issue, I don't see that as fair. I would think Cox would want to voice how they helped their customers. Unless Cox was doing something it shouldn't have, in which case by not being transparent you only empathize Cox's own guilt.
Funny part is I could just make a quick phone call and find the answer out myself. But why must I do that? Maybe give your higher up that option?
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