Wow, just wow....

Go to the nearest store with all Cox equipment and then schedule the disconnects there. Just remember if your under contract there will be a ETF.

What other response were you look for from a technical forum. Is anything broken?

At 45 minutes I was transferred AGAIN.  What ...... the..........

And I'm still on hold.  I tried the online chat as I sit here, that was no help.  Was informed I could not do this via chat.  The representative suggested I call support.  Also gave me an 'alternative' number.  Interestingly enough, it was the same number. 

There probably trying to get you retention but could be routing issues between local market and other call centers. But you need to talk to some form of Sales. Not support.

I had a really easy time when I disconnected for moving. I just dropped my equipment off at the front counter. Took 10min, including driving. FYI though probably not best place to discuss since this is a technical forum only. No one here will be able to disconnect your services.Best they could do is get you in touch with someone via email, and I would imagine that would take longer then even the longest hold time. Wish you luck though.

• Welcome to the new age of no customer service.  You will now be transferred all over the country trying to get someone to answer your questions, or terminate your service.  This is a company that is closing the majority of the call centers except for chosen few.   How sad, I used to be a former cox employee, we offered great customer service, great value.  Those were the good old days and never to be seen again.  Too bad.   I called last night because the local channel that is suppose to broadcast 810, was broadcasting the same show that was on channel 10, but we like to see the news when we want to see it.  Called customer support, transferred to Texas, I am in San Diego, he couldn't check the feed, about 20 minutes later the people working the switch decided to switch it to the right programming.   

Have to say I agree with you. Cox customer service has gone down hill alot over the last 3-4 years or so, but at no/little fault by the people on the phone and moderators here, and more so a change in policy. The major change was when they started forcing representives to have to make sales during calls and started hiring based on THAT skill and not technical skill. I was talking with a front counter employee the other day that didn't even know what a MAC address was. 

With that said, maybe stick around here and give a hand? They say if your not part of the solution, your part of the problem. I kind of see this forum as the place where BS stops the only thing that is important is fixing the problem. 

Pkharris said:

 I called last night because the local channel that is suppose to broadcast 810, was broadcasting the same show that was on channel 10, but we like to see the news when we want to see it.  Called customer support, transferred to Texas, I am in San Diego, he couldn't check the feed, about 20 minutes later the people working the switch decided to switch it to the right programming.  

With all of local fires, KGTV has been simulcasting a lot on 10, 810, and 1010.