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New Contributor
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Why isn't the 2017 fall freeview free?
I got an e-mail advertising the fall freeview so I went to check it out. In every instance I got the reply 'You must purchase a premium service before you can view the fall freeview' even though there is a button saying that the item is free.
Free means you don't have to pay. So why am I being ordered to pay for something you claim is 'free'?
TVFREEVIEW
New Contributor
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Yes, me too. For something heavily advertised, it isn't accessible. There isn't a "Fall Freeview" to choose from. Anything available that I click on comes back with the message that I have to call to start the service. Not one of the premiums works.Way to lower expectations even more, Cox.
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Andrew_Wees
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Contributor III
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everything I found on google says it towards the end of September not middle
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DannyS
Moderator
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Hello,
Thank you for contacting us. The HBO fall freeview will be from September 19 to 25th.
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abmspt
New Contributor
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As of today, Sept 19, no free HBO. Even though it's advertised as such. Why does Cox send me an email saying I can watch things for free when I can't? I even contacted Cox tonight via the website. The Cox employee didn't know what I was talking about "freeview" and couldn't help.
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ColleenD
+2 more
Moderator
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The Freeview is content in the Fall Freview folder in On Demand. Linear channels and the On Demand content listed under the channel is not included.
The content is located at CHANNEL 1 > FALL FREEVIEW
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tonguetwister
+4 more
New Contributor III
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Nice gesture, but totally useless if, like me, you're already a Cox Contour TV Premier subscriber.
Having received the first Fall Freeview email a week or so ago (and posting here in this forum for further info/clarification, which I didn't get), I scoured and 'favorited' some ND (one of Cox' on demand providers) movies I'd like to see (Beauty and the Beast, Guardians of the Galaxy 2 and a few others). It didn't work. I then navigated to channel 1, where I discovered that the promo wasn't going to work on movies that aren't included in my current plan.
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mwilsom
New Contributor
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If you check, you will find that this thread was started on the afternoon of the 19th of September.
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mwilsom
New Contributor
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I go to CHANNEL 1, Select FREEVIEW, then select a channel and a program. Then I see the 'You have to buy first' Prompt.
Yes I am using Contour.
The purpose of FREEVIEW is to give people a free preview of channels they do not have, not channels they already have.
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Bruce
+4 more
Honored Contributor III
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I use the following link for any free preview of premium channels: http://www.freepreview.tv/tag/cox-cable
It's just straight info: network, start date, end date, comments.
There are no shameless self-promotions, misleading ads or inevitable questions.
I unsubscribed to all Cox email because it's just spam.
Bookmark it.
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ReneeG
Former Moderator
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We can check the service level of the account for you. Please send us an email to cox.help@cox.com with your full name and service address. Also, reference this post in the email.
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abmspt
New Contributor
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The promotion sent to me by Cox has images from HBO and Showtime shows (you should probably take a look at the promotional email sent out) that are not accessible in the Freeview. That's false advertising and a poor way to treat current customers. In the grand scheme of life, this is unimportant; however, still kinda crappy on Cox's part.
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Bruce
+4 more
Honored Contributor III
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Remember, the email is from a Marketing Dept. Marketing doesn't waste resources to inform you but to persuade you. Cox is using this upcoming HBO Free Preview Weekend as an opportunity to promote other channels.
From the link I provided above, free Showtime was in February (17-20 2017). Therefore, the Showtime logo is purely persuasive and misleading.
HBO & Cinemax Free Preview on Cox...begins September 28, 2017 (Thursday) and ends October 1, 2017 (Sunday). However, as per the link, the free weekend may be for certain regional areas of Cox. There's another HBO & Cinemax free preview in November which may include your area.
Free Preview of EPIX & StarzEncore for Some Cox...begins November 17, 2017 (Friday) and ends November 30, 2017 (Thursday). However, again per the link, this may not include your area. Check your latest bill.
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Cheryl_O
New Contributor
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