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New Contributor
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Who's cox internet/phone is offline or down?
I was wondering how often cox communication's internet and or phone service breaks down?
It's down @ 1:45am 9/19/13 and I live in South Orange County California.
5yrcustmr
New Contributor
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Btw I'm using my phone to post this!
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stinkfoot63
+4 more
Contributor II
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It may be a result of them working on the network. Over the past few weeks I've experienced "planned" outages for network upgrades. The first occasion was just internet but the second occasion was both internet and phone (I do not subscribe to brainwash). I was able to phone the Cox automated system and learned of the maintenance work on the first one though since I had no phone I was left to guess that the outage had been planned.
Since that work to "improve the network" (paraphrasing the recording) that Cox was good enough to spring on their customers without advance warning my cable modem spontaneously reboots fairly often.
Oh- and it will cost me $75 for a technician visit which is what the customer service lady is continually INSISTING needs to be done to address my rebooting issue that has surfaced since they "improved" the network..
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