What happened to DIY?

Hi Attono,
If you're getting this message, I would need to verify the account services. You have to subscribe to our Sports and Information Pak to get DIY. Have you made any account changes recently? If not, please email me at cox.help@cox.com to further investigate. 

StephanieA said:
Hi Attono,
If you're getting this message, I would need to verify the account services. You have to subscribe to our Sports and Information Pak to get DIY. Have you made any account changes recently? If not, please email me at cox.help@cox.com to further investigate. 

I hope he's not trying to get DIY HD, as it was part of the Plus (Contour HD Channels) package. At least it was. I can't tell anymore with the new Channel Line-ups. I HATE THE NEW FORMAT! HATE IT.

StephanieA said:
Hi Attono,
If you're getting this message, I would need to verify the account services. You have to subscribe to our Sports and Information Pak to get DIY. Have you made any account changes recently? If not, please email me at cox.help@cox.com to further investigate. 

. I don't follow sports so I told them to turn it off. Why on earth would DIY be part of a sports line-up?

Attono said:

StephanieA said:
Hi Attono,
If you're getting this message, I would need to verify the account services. You have to subscribe to our Sports and Information Pak to get DIY. Have you made any account changes recently? If not, please email me at cox.help@cox.com to further investigate. 

. I don't follow sports so I told them to turn it off. Why on earth would DIY be part of a sports line-up?

Attono,

It's not just the Sports Pak, it's the Sports and Information Pak. There are other channels that are not sports related in this Package. If you need to get this added back on, I'm happy to help. The support forums are for technical issues and since this a billing situation, I will be locking this thread. If you need further assistance, feel free to contact us via Twitter, Facebook, or email us at cox.help@cox.com

Domino said:

StephanieA said:
Hi Attono,
If you're getting this message, I would need to verify the account services. You have to subscribe to our Sports and Information Pak to get DIY. Have you made any account changes recently? If not, please email me at cox.help@cox.com to further investigate. 

I hope he's not trying to get DIY HD, as it was part of the Plus (Contour HD Channels) package. At least it was. I can't tell anymore with the new Channel Line-ups. I HATE THE NEW FORMAT! HATE IT.

Domino,

It does take some getting used to. If you click on the PDF option on top, you will get the channel lineup by package and not in number order. I hope this helps.