Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
stinkfoot63
+4 more
Contributor II
•
Web mail unavailable
For the past two nights I've been unable to log into my web mail- I reach a page that reads, "If you had Cox High Speed Internet you would be here by now". How is it that Cox can arbitrarily take away features without so much as a notice that it intends to do so? This is reflective of the same contempt that the company has for its paying customers that enabled as a response to a three day plus email outage a form letter style email "sincere apology" and not one red cent in refunds. I'm going to begin researching alternatives to the internet service because its behavior very much reflects the attitude that it has the customers right where it wants them and does not have to render any real service or the courtesy of a notice when features are to be taken down.
ChrisL
Former Moderator
•
This error often indicates a problem with your email account itself. Typically the fastest resolution for this issue it to call our technical support and they can escalate a ticket with our messaging team if necessary to correct it.
0
0
stinkfoot63
+4 more
Contributor II
•
Are you suggesting that this problem comes and goes? This morning- as with yesterday morning, web mail services seem to be back up. The page URL has the same "upsell" part as noted in another discussion thread and tells me that this is not the isolated problem that you seem to be seeing it as.
0
0
ChrisL
Former Moderator
•
It has happened to a number of people before however the issue is usually specific to each affected individual's account. Normally it requires a correction be made on the account to fix however this doesn't appear to be the case in this instance.
0
0