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New Contributor
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Very slow Internet speeds in Gainesville, FL
Internet speed is very slow since August 24, 2013. I have contacted support at 888-269-9693 several times and several technicians have come here. David Lippert, a field service technician, reported that there is an overloaded node that is causing the severe degradation of network bandwidth. I have also posted this on the Internet here:
http://www.dslreports.com/forum/r28655564-Very-slow-speeds-in-Gainesville-FL
DerrickW
Valued Contributor
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Hi chrisr,
We can look into this further, we will need to pull up the account. Please email us at coxhelp@cox.com, in your email include the name and address listed on the account. If the field tech found an issue we can see if there was an escalation done on his part.
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chrisr
New Contributor
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An escalation was already done. This is affecting not only I, but several others on this node. Cox is aware of the problem and taking over a month to fix it.
This is unacceptable.
I have already e-mailed COX Corporate in Atlanta, GA regarding this.
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kzat82
New Contributor
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You're not alone. I'm getting about 3 down and 4 up from noon until about 2 am. Service works great at about 6 am (20 down and 4 up) but that's not when it needs to be working. This is doubly frustrating as I have to share the connection with three other roommates.
A tech is coming to my house today, but I don't expect he'll have any useful information.
FYI: getting 8 down and 2 up at 12:30pm today. Still not what we pay for.
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kzat82
New Contributor
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Had a tech at my house this afternoon. Reported that all my signals looked fine, should be getting advertised service. No word of an overloaded node. I'm located a few blocks north of UF.
Friend's apartment on SW 13th having the same issue.
This is pathetic. If I'm getting 1/6th of the service I'm paying for, will my bill be 1/6th of the amount I'm being charged?
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