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New Contributor
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upgrade
I'm upgrading my connection to the $99. ultamate from the one level lower. Premium. I'm not changing anything really. I'm wondering why I need to pay the $60 for installation and if it's put toward my first bill. I'm not sure why I have to pay for something when they're not even doing anything?
Trikein
Contributor III
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Was Premium professionally installed at the location you are now? By a Cox technician? Do you have a DOCSIS 3.0 modem?If so, then I should think Cox can waive the install fee.
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ColleenD
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Moderator
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rjaffeux,
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