Ultimate Tier Internet, DOCSIS 3.0 Modem...capping at 10 and 10

I really don't know what the heck is going on. I've been getting increasingly aggravated with my internet these last couple of weeks. I did a speed test and I see this bull. Anyone have similar issue? I recently moved into a new apartment but I've had the service for about 4 years now.

Edit:

Just thought that I'd add that the 10 upload and 10 download is on both my wireless connection and my wired connection.