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New Contributor
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TV freezing up
I have noticed that between 8pm and 9pm my ability to change channels, use the guide or in any way use the remote freezes up. It take sometimes up to 30-60 seconds for the box to respond to remote control input. I am stuck on a channel until the box decides to kick in. I have shut of the TV and cable and restarted. It seems to happen only during this hour, before and after that time I have no problem. Has anyone else noticed this? Can anyone explain this to me?
HDTV_Guy
Contributor
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Yes...I have noticed this too however I have not correlated this to any specific time. For example, this happened to me this morning around 6:30AM EDT. Usually powering off the box fixes the problem but sometimes I need to pull the power cord.
IMO, its associated with the rollout of the latest software. My environment was rock solid before this latest update. Maybe the next version will fix it.
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New Contributor III
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We've had that problem...but only after we got the Contour system. It seems like we have to reboot the equipment weekly...it does not seem to be getting better. Everyone that I have spoken with about the Contour happens to be extremely frustrated.
Would this be the case for you?
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ATPTourFan
New Contributor III
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I had same issue since upgrading to Contour and the 9865HDC cisco box. Tech told me there are some bad boxes so he swapped out with a completely new one. I was previously power cycling the box every day or at least every 2 days. Since the new box, the record-6 dvr is responsive all the time and the one satellite HD receiver on my DVR network has also been able to finally watch recorded shows and pause live TV, which barely worked for any sustained period of time with the slow/freezing box.
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