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New Contributor
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TV Caller ID not Working
Hello:
Currently my TV Caller ID is not working. It was working a few weeks back, then it just stopped.
The cable box is set correctly,i.e. Banner set to Lower, TV Caller ID ON. I've power reset the box twice, and just for giggles, reset the modem. The Caller ID IS working on all my phones, however not on the tv.
What's the deal?
-Jim
NicholeC
Moderator
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Is this affecting all boxes, or one in particular? I believe I've located your account. I'd like to refresh the equipment. Is there an okay time for us to do that?
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jdante5
New Contributor
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Hi Nichole:
I have 1 DVR, and 3 satellite boxes, and all three are not working.
Feel free to refresh the equipment whenever you like.
Thanks
-Jim
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BrianM
Moderator
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Brian
Cox Support Forums Moderator
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jdante5
New Contributor
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Hello:
Thanks for rebooting the boxes, unfortunately the issue is still not resolved. I just checked it (08:14), and I still do not get the banner for TV Caller ID.
What's next?
-Jim
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NicholeC
Moderator
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Thank you,
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jdante5
New Contributor
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Checked it...isn't working yet.
Reboot when ever you need.
Thanks
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NicholeC
Moderator
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Thank you,
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jdante5
New Contributor
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Sorry....no luck so far. The Caller ID banner is still not popping up.
Thanks
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jdante5
New Contributor
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Hi:
Sorry for the late response. I was out of town.
I checked the Caller ID this morning, and the banner is still not appearing when I get a call.
Sorry
-Jim
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NicholeC
Moderator
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Hi Jdante5, I'm sorry to hear that didn't work. I'd like to submit a ticket for this issue. Please email us at cox.help@cox.com. Please include your full name, address, last 4 of the social, and the best number to reach you.
Thank you,
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