Told Countour On Demand is not working and Cox can do nothing

Switched from DirectTv to Cox today.  Setup went ok.  Trying to watch on demand, and ge nothing but error message Reference 7.1.404 saying to call Cox if problem continues.  Well it does so I call.  Less than helpful rep tells me problem is with Contour not Cox, and Cox cannot do anytinng to help.  No contact info for Contour given, no way to help, just basically welcome to Cox your're paying for a service you can't get and we can't help resovle it.  Really?