Time for organized protest action for ongoing email problems.

Cox customers have had to put up with the email server problems since November 2014.  We have never received any information regarding the problem - just reassuring pablum that the 'issue is being worked'. Since this is not rocket science, the only reasonable conclusion is that Cox just doesn't care.  The expense to fix the problem must be too large for the green eyeshade guys to accept.

So my good friends we are left with two alternatives.  We can continue to grouse on the Forum and get 'reassured' by the Moderators that the crack technical team is actively at work.  Or, we can start a large movement to outside agencies to get Cox Corporate attention. 

We need EVERYBODY that has the ongoing email problems to file complaints.  

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

If the problem reoccurs after Cox transfers your server account, refile the complaint with the FCC.  As I mentioned before, COX MUST RESPOND.  If enough FCC complaints start mounting up, Cox may elect to actually fix the problem.

In addition to the FCC complaints, I suggest also filing a complaint with the Better Business Bureau. 

https://www.bbb.org/

While Cox is not bound by any law to respond to these complaints, the BBB keeps track of complaints and resolutions on their website.  As a business proposition Cox cannot just ignore these complaints.  If there are only a handful it may stay below the radar screen, but if enough people send ifn complaints, again this will force action by Cox.   I have filed the complaint against the Cox Corporate office in Atlanta, Ga.

I suggest in both complaints to point out that this problems has affected many people and has been ongoing since November 2014.  In the BBB complaint I am asking for monetary compensation ($30/month) since Cox has not provided the email service that they have have advertised.