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New Contributor
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the New "Mini-Box" Not Updating.
I got two of the mini box for digital translation.
Followed all the instructions.
It took 27 minutes for the VIZIO Smart TV to get to the "Software Upgrade In Progress", took my CRT TV 17 minutes to get to the screen
So, it has been 30 hours or so and 0% progress on the Smart TV, 6 hours on the CRT TV.
I got the feeling it should have been 15 minutes if everything was going OK. I connected with on-line Chat [Sarah L.] when it got to the point that it was obvious she could not help she said that a Tech would have to check it out. Then she asked for my telephone number and while I was responding the Chat was disconnected.
AND, neither of the Remotes will work on my TV sets, which I expected from previous experience with Universal Remotes...
I E-Mailed and received no response, other than a message to "Activate" the boxes, again. Done that a dozen times.
Anyone else have this problem?
StephanieA
Former Moderator
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We have a team that is handling the technical support for the mini boxes at this time. I suggest calling (866) 961-1207 to get this resolved.
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TheMikel
New Contributor
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Called Tech service at 866.961.1207. Went through three Techs to get a non-answer with the usual repetitions of questions.
Tech will have to come to the house. Not acceptable.
There is no logical reason for me to get the normal cable signal and BOTH "Mini-Boxes" to not also 'connect'.
If the Box found the signal that says an Update is available, then it should have also been able to Update.
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StephanieA
Former Moderator
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jahern9155
New Contributor
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I have the same problem and I too am using this venue for answers but there doesn't seem to be any?
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ColleenD
+2 more
Moderator
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Have you called the Minibox support team at (866) 961-1207?
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Don_M1
New Contributor
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Is there a tap on the line? Back in the day when they were rolling out digital they would throw a tap so there would not be bleed through from analog lines. That won't allow the digital signals to pass through.
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