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New Contributor
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TG2472
Since when does it require a technician to come to my house to "bond the channels" of a TG2472 so that I get more than 8 channels? Is this true? Seems absurd to me.
chris_c21
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Contributor III
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I've had Ultimate Internet for a year now, I recently changed from an SB6141 (8-channel) to the TG2472 to take advantage of the 300 Mbps, and I had all 24 channels bonding right off the bat. I disabled the wireless radios on the TG2472 then hooked it up to my Netgear R7000 and put that in AP mode.
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ColleenD
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Moderator
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Unless there's a signal issue which needs to be addressed I wouldn't think a tech needs to come either. I can push the firmware back out to the modem to see if that helps, but need to make you aware it will reset the modem. Since it's a telephone modem also I need to let you know phone service will be interrupted during the reboot. Let me know when is a good time to do this.
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Sl4ck3r
New Contributor
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what firmware version should I have?
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ColleenD
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Moderator
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We only have one version of firmware available from what I saw when I looked, but I don't recall the version. Would you like me to try a push?
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Sl4ck3r
New Contributor
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let's give it a try and see what happens.
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Sl4ck3r
New Contributor
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going on 45 minutes now and nothing has happened. Did you already push it?
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ColleenD
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Moderator
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sorry I missed your reply. I've pushed the firmware and will give the modem time to load it and reboot before I review the device again. Yoiu may need to pick up and hang up the phone to help complete the self test on the line.
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Sl4ck3r
New Contributor
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no problem just wanted to make sure you didn't attempt to send it and have it not go through. Based on the info it seems to have rolled back the FW version and still no sign of anything higher than 8x4 channels. below is the current screen capture followed by the
previous.
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Sl4ck3r
New Contributor
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and this is a capture of my signal levels screen which as you can see only 8x4 channels
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chris_c21
+1 more
Contributor III
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Here is a comparison to my HW/FW Versions page if it helps: *EDIT* just realized I was looking at your 'previous FW' screenshot, our FW versions match now.
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josephinelcajon
New Contributor
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chris_c21
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Contributor III
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Not quite sure I understand what you're asking...
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