azach's profile

azach

New Contributor

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1 Message

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technical difficulty message

I have been trying to watch past episodes of some of my programs. When I find it I always get a message stating cox is having technical difficulties........if persists call customer service and mention 7.1.8106. I don't have time to sit on the phone with customer service, I have done this way too often lately. Thanks

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ReneeG

Former Moderator

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980 Messages

HI azach,

We're currently experiencing technical difficulties with our Video On Demand platform at this time. We are currently working to resolve this as soon as possible.

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Kristin

New Contributor

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My digital cable is down also.  Right now I have audio but no video.  Sometimes the video will come back on but there is a giant black rectangle in the middle of my screen. Any estimation on when this will be fixed?

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DustinP

Moderator

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1.1K Messages

Hi Kristin, This isn't a known issue. Are you using an HDMI connection from the cable box to the TV? When you reset the box, does the clock load and do you get a message on the TV screen that the box is loading? I'd recommend unplug the power to the receiver for 20 seconds, and rescrew the coax cable. Lastly, reconnect the power. -Dustin

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