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New Contributor
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"Technical difficulties" when recording
For the past two days, I have received the message that "we are experiencing technical difficulties" when trying to record. As a result, I have been unable to record the shows that I wanted. What can I -- or you -- do to resolve this problem?
Health_Edge
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Valued Contributor III
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At what point do you get the error? When schedule the recording or when actually recording it? Have you tried rebooting (unplug power then reconnect)?
Also, any problems pausing or rewinding live TV?
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Alicia172156
New Contributor
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Mine also. It also says to call in and give code 2.1.2.9. I haven't have time to call yet. But it's not happening on all my boxes
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Health_Edge
+5 more
Valued Contributor III
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That error usually show if there is a communication problem with MoCA and Whole home DVR's. A reset usually fixes it, but if it happens often you might have a wiring problem between the DVR's/
Are you both using whole home DVR's? Is it happening on the host or one of the clients?
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Alicia172156
New Contributor
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I'm using whole home and the DVr works fine on host but isn't working on any of the clients. I reset clients and it didn't fix. Will try to reset the host
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Kevin9657
New Contributor
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I'm a cox tech from the Las Vegas area. Give cox a call and ask them you're boxes are not linking property and tell them to double check if the Moka passwords are matching. Usually this solves the problem.
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Alicia172156
New Contributor
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I reset the host and now all boxes are working. Thanks!
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