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New Contributor
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Tech Support via chat KUDOS to Yinnelle S.
Yinnelle S. was able to accomplish her job!
(I am assuming female, my apologies if male)
Succeeding where many others have failed. Have a GREAT DAY!
NUF SAID!
Becky
+2 more
Moderator
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Tecknowhelp
Valued Contributor II
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Just curious what they were able to accomplish?
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Bruce
+4 more
Honored Contributor III
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I notice the mods quickly respond to accolades but ignore complaints and issues.
For example, basic channels (Fox, NBC, CBS, ABC) go temporarily offline with a notice that I'm not authorized/subscribed to the channel. How about a free tool to combat nuisance calls? If I opt out of marketing email, stop sending me promotions for every upcoming PPV.
Ignore worthy.
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Tecknowhelp
Valued Contributor II
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Because they are here to moderate, not answer posts. That's us user's jobs.
Sounds like you have a issue with the upstream and the receivers isn't refreshing it's service mapping. Basically the box has to phone home every so often, and if it can't to confirm the subscription for a certain channel, it puts that message up.
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Bruce
+4 more
Honored Contributor III
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Perhaps Cox should acquisition a Verizon circuit to replicate our service mapping.
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