Internet dropping out randomly since move in 12/08/2025. The only work around is to reboot my modem. I keep getting these logs in my modem:

Date Time Event Level Description
18/1/2026
13:00:11 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
18/1/2026
13:28:08 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
18/1/2026
13:32:53 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
18/1/2026
13:34:58 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
18/1/2026
14:12:50 3 Resetting the cable modem due to docsDevResetNow
31/12/1969
18:00:17 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
18:00:34 3 No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
18/1/2026
14:16:03 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
19/1/2026
08:44:28 3 REG RSP not received;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
19/1/2026
08:44:37 3 No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
18:00:23 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
18:00:46 3 No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
19/1/2026
11:02:44 3 No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
18:00:23 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
18:00:41 3 No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
19/1/2026
11:05:12 3 No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
19/1/2026
11:06:54 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
19/1/2026
11:43:43 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
19/1/2026
11:45:54 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
19/1/2026
11:48:06 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
18:00:23 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
07:59:30 3 REG RSP not received;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
07:59:39 3 No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:01:19 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:02:09 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:03:49 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:05:19 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:06:09 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:09:49 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:10:18 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:10:49 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:21:57 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:26:48 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:35:58 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:36:16 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:38:06 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:39:17 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:46:46 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:55:14 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
08:59:44 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
09:06:53 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
09:14:43 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:03:52 6 TLV-11 - unrecognized OID;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:03:58 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:03:59 6 DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:04:04 5 REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:04:06 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:04:06 5 Dynamic Range Window violation
23/1/2026
14:04:07 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:04:07 5 Dynamic Range Window violation
23/1/2026
14:04:07 3 No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:04:07 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:04:07 5 Dynamic Range Window violation
23/1/2026
14:05:46 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;
23/1/2026
14:05:51 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM-QOS=1.1;CM-VER=3.1;

I've tried replacing my modem and router, because I have a spares. Any Idea what the best way for me to communicate the issue is with the either to coax cable to my house or COX's neighborhood CMTS? I have COX sending me their modem router combo to eliminate any possibility of network equipment, but I'm going to have a COX technician come out shortly there after to resolve the issue.

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