New Contributor
•
1 Message
streaming apps stopped working with SB6183
Last night all my streaming Apps stopped working. This is day 2 after "upgrading" from a Zoom 5341j to a Arris sb6183. Can a tech check my stats or make sure everything went smooth. i had to choose sb6182 from the drop down menu when i first got it.
thanks
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 73 813000000 Hz -0.2 dBmV 40.3 dB 0 0
2 Locked QAM256 74 819000000 Hz -0.5 dBmV 40.2 dB 0 0
3 Locked QAM256 75 825000000 Hz -0.7 dBmV 40.1 dB 0 0
4 Locked QAM256 76 831000000 Hz -0.2 dBmV 40.1 dB 0 0
5 Locked QAM256 81 861000000 Hz 0.2 dBmV 40.0 dB 0 0
6 Locked QAM256 82 867000000 Hz -0.2 dBmV 40.1 dB 0 0
7 Locked QAM256 83 873000000 Hz -0.8 dBmV 40.1 dB 0 0
8 Locked QAM256 84 879000000 Hz -0.3 dBmV 40.2 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 33000000 Hz 49.5 dBmV
2 Locked ATDMA 1 2560 Ksym/sec 21600000 Hz 48.0 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 26500000 Hz 49.5 dBmV
4 Locked ATDMA 4 2560 Ksym/sec 37900000 Hz 49.5 dBmV
DerrickW
Valued Contributor
•
1.2K Messages
10 years ago
I can verify that everything was setup properly. Please send an email to cox.help@cox.com, include the name and address listed on the account. We'll look into this for you. Thanks!
0
0