Flinn's profile

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Streaming and Suddenly lower Upload speed

Hello, I've had cox in this apartment for approximately 2 months and until this week everything was going great. I have the Cox Internet Preferred plan.

Until recently when I would speedtest my internet would show approximately 42-47 mbps down and 6-9 mbps up. Time to time I occasionally stream some stuff so my friends can either watch me play some games / draw / guitar, etc etc.

This issue started a few days ago, in middle of the stream I suddenly saw that the stream was dropping frames. I was using 2500 bit rate for encoding which is definitely enough for even 4 mbps up or higher (using Open Broadcaster Software). However it was showing that it kept dropping frames / having connection failure when trying to stream. While all of this is going on, the download speed is still staying at around 42-47 mbps, however my upload is fluctuating between 2.2-4 mbps up. Ever since that day any time I check speedtest I get the same issue.

When I used the cox internet speed test i am getting mixed results. Most results showed that I am getting 7 (which is around what I was used to) and occasionally getting one or two that shows I am getting 4. Speedtest still constantly is showing 3-5 mbps.

Even when I turn the encoding to 1k which even 1.5 mbps up should be able to handle, its saying I am dropping frames from OBS.

I am currently using a Modem/Router from Cox (2 in 1)

I was wondering what could be causing this issue. I'm sorry that this seems a bit hard to read and understand, I'll answer any questions regarding the issue. 

Former Moderator

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7.1K Messages

@Flinn

Looking from here everything appears well with the modem and your speed test history also shows good results.  Are you seeing this issue on wired connections as well?  Are any other online activities impacted?

New Contributor

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4 Messages

hmmm for 2-3 days it was like this and suddenly it SEEMS to be back to normal without changing anything. I'll report back if it happens again.

And yes during that time I was seeing this issue on wired connections as well. Other online activities that involved uploading were impacted such as streaming / uploading videos. etc. 

New Contributor

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4 Messages

Just kidding. It's back to how it was. getting 3 mbps upload again and streaming is having problems again as well. Don't know why it randomly fixed it self for like 30 minutes then went back to this. 

Former Moderator

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7.1K Messages

@Flinn

I'd say it probably time to have a technician come out and take a look at what's going on there.