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ZenTee

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STOP MAKING ME PRESS THE SELECT BUTTON TO CONTINUE WATCHING A CHANNEL!!!!!

I AM ONE STEP AWAY FROM CANCELING ALL OF MY COX SERVICES.  COX IS NOTHING MORE THAN OVERPRICED "ENTERTAINMENT" WITH HORRIBLE CUSTOMER SERVICE AND THIS LATEST FOIBLE OF HAVING TO FREAKING PRESS A BUTTON TO STAY ON A CHANNEL AND KEEP THE TV ON IS THE LAST STRAW FOR ME.  

WHO ARE THE MORONS AND STUFFED SHIRTS RUNNING THIS TECHNOLOGY AND THINKING THIS IS A GOOD THING FOR CUSTOMERS????

PAYING TOO MUCH MONEY FOR THIS TIHS!

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bryaninphx

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Valued Contributor

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921 Messages

You should not have to Press Select for a Switched Digital Video (SDV) channel for at least 2 Hours, after tuning to the channel. Every remote button press should also extend the time until the next prompt.

If it is happening more frequently than that, Cox needs to address the issue by adjusting the SDV time-out period, or your Node is over subscribed.  It could also be a low signal issue to and from the cable box.

The Prompt should never happen on a Local Broadcast channel.

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Ray_Tucker

New Contributor

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1 Message

I agree, this is the most ridiculous sales gimmick I've ever seen. Everyone I know who has cox cable TV eventually brings this up. The idea is to attract new customers or maintain loyalty with existing customers by conveying their quality of service. Surely someone at cox must have watched their own commercials and realize how annoying this is...... Or maybe they're all using century link.

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Bruce

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Honored Contributor III

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5.7K Messages

Too bad you weren't tired of pressing the CAPS key.

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Domino

Valued Contributor III

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2.8K Messages

TiffanyR said:
Hello Ray, 

Which commercial are you referring to? I do not see the post you are commenting on. 

Ray's a bit confused. 

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