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New Contributor
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5 Messages
Closed
Oh Cox, your worse than Comcast and you have just been dumped. You know that your bad when I am duping you for DSL. Subpar service and missed appointments.. CSR's who act like they dont want my cash and offer no resolutions for screw ups. I just told them to cancel my service effective two weeks from now, what do they do. They do it now. What Kicked it off was a missed appointment once again, and then the dispatch office refused to get a tech out in a reasonable time. My appointment window was between 3-5pm. The tech was given the work order at 530pm when they finally called after no communication all day. They wanted to send a tech out at 7pm which is absolutely ludicrous. CSR's didnt care and offered no resolution and cut my service off! An upgrade that turns into a disconnect, only COX can screw that one up! Absolutely livid by how bad I have been treated. Don't let COX screw you... Get DirecTV for TV and Centrylink for internet. There speeds maybe slower, but you get better service!
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KipK
Former Moderator
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Hi again, Robert. As we said on Facebook and as it says in the forum guidelines, if you'd like to discuss this account-specific issue please email us at coxhelp@cox.com.
Closing this thread now. Thanks!
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goaliebob99
New Contributor
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I see that you closed the thread and didnt give me any time to respond.... If you would check your email you would see that I did, and if you would check the thread on Facebook you would see where I replied.. Email sent...
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