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New Contributor
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speed
I recently signed up for cox ultimate internet, my question is: why am i not getting what i paid for? my speed is nowhere close to what was advertised. i'm disappointed with this . my speeds are around 10 to 20 mbps not even close to what i paid for. What gives?
smtips
New Contributor II
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Make sure you have rebooted all your equipment. Pretty sure you have as Ultimate requires a tech visit.
Check speed tests in your account or at speedtest.net. If you're using a separate router make sure you try it with the modem only connected to your test computer, bypass the router.
Also, it will be very helpful if you can post brand and model of the modem/router you're using.
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