Skip to main content
Kwisson28's profile

Kwisson28

New Contributor

 • 

4 Messages

Closed

Speed throttled to 25Mbps

My power levels and SNR look good on my cable modem and my tier plan says that I should be getting up to 50Mbps but unfortunately appear to get throttled anytime I get over 25.  Any suggestions on how to get closer to the 50 I should be getting?

No splitters and have tried multiple coax cables including hooking directly into the source cable in the basement.  If cox techs could take a look at my account that would be great!

Thanks!

Discussions

 • 

Updated 

3.6K

6

0

0

H

Health_Edge

+5 more

Valued Contributor III

 • 

4.2K Messages

I don't believe Cox throttles their internet. They cap it, so you cant go faster then your service tier, but a cap is different than a throttle. 

Also, what modem and router do you have? Did you try connecting a PC direct to the modem and running a test that way? 25Mbps is about the limit of WifiG, so I wonder if that is causing part of the problem.

0

0

N

Neuro2015

+1 more

New Contributor III

 • 

37 Messages

I'm having the same speed issues. I've been paying for the Preferred Internet for years and I'm only getting about 25-30Mbps download speeds and 8-12Mbps upload speeds. This is way under what I should be getting. This has been going on for over a year that I know of. I've tested this on speedtest.net, ookla.com, backblaze.com, etc., on multiple occasions reaching out to various servers and the slow speeds remain consistent. I've never seen the advertised 50Mbps that Cox advertises. Several months ago, Cox offered to upgrade me to their DOCSYS 3.0 NetGear N450 CG3000Dv2 Wi-Fi cable modem/router, which I took, and there's been no improvement in speeds, although I'm paying for Preferred Internet. I'm on Windows 8.1 Pro x64 with a wired connection from my PC to the Cox modem/router. There's many other posts from customers complaining about the same thing, and Cox support has responded about incorrect service codes that had to be changed on the Cox end, which helped customers. Is there someone at Cox that can check and resolve this or am I paying for speed that I'm not getting? Thank you.

0

0

K

Kwisson28

New Contributor

 • 

4 Messages

No, I am not close to my data cap.... still under 10GB this month according to the data usage utility here.  My router is an Asus AC66U and even if I connect my laptop straight to the cable modem it appears to be throttled down to the 25Mbps that is in my plan.  (You know... speedtest.net jumps up to 33Mbps down but then slowly ticks back to 25Mbps before the down test ends)  But since they have doubled the preferred tier from 25 to 50 I just wanted a level 2+ tech to check my account to see if there is something wrong with my account if they happen to see this post.  

It's a SB5101 btw.

Thanks again.

0

0

K

Kwisson28

New Contributor

 • 

4 Messages

Yes, this is actually my fiances home and I'm trying to get this taken care of for her.  At my apartment I have Premiere and had to post on this forum to get them to change a flag on my account to allow me to double from 50 to 100Mbps.  

I called the support phone number a few months ago and they kept telling me that my new modem/router/cables/religious beliefs were the problem for over a week.  I posted on here and within 45 minutes some internal person noticed that my account was configured incorrectly and that I should reset my modem one final time and since then I get 120+ consistently.  It's pretty nice!

But I digress.... Everything seems fine here and I now think that it's a problem with my (her) account.  Just trying to jump through the right hoops here  *fingers crossed*

Thanks again.

0

0

H

Health_Edge

+5 more

Valued Contributor III

 • 

4.2K Messages

Kwisson28 said:
It's a SB5101 btw

Then thats the answer. A SB5101 is a DOCSIS 2.0 modem. To get above 25-30Mb you need a DOCSIS 3.0 modem. See more info here.

0

0

K

Kwisson28

New Contributor

 • 

4 Messages

Thanks! I will get a new modem!

0

0