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RandyW

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Speed Increase (Oklahoma)

I currently have the Essentials package and the website indicates this recently changed to 5Mbps. However, I'm still getting the previous 3Mbps. I'm just wondering if perhaps the increase hasn't been implemented in East Tulsa yet or if there's a problem with my equipment.

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ChrisL

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I'd suggest first trying to reset everything by powering down the modem and the router then powering them back on in the same order and testing again.

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RandyW

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Thanks for the response. I have now followed the procedure you suggested but am still only getting 3Mbps speed. By your response I assume that the speed increase has been implemented in the East Tulsa area.

Any further steps I can take to try and get the advertised speed? Thanks again.

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ChrisL

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The modem does have the new speed config.  Any chance you could see if it's different without the router?

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